Terms and Conditions
Full Terms and Conditions for Chateau Les Bernards Gite, 8,Rue Robert Gantheret, Le Donjon 03130 Allier France.
These terms and Conditions may be changed at any time. A full and current copy is available in the welcome pack in the gite.
In these terms and conditions ‘you/yours’ refers to the hirer and his/her party and ‘we/us’ means Chateau Le Bernards Gite / Simon and Debbie Wong. The term ‘gite’ refers to the gite building., the grounds, the front drive, the swimming pool, Tennis Court and any services provided by us.
Booking and Deposit
When booking directly with us, a non-returnable deposit of 20% is required at the time of booking. Full payment for late bookings (i.e. less than 6 weeks before the date of arrival) is required when booking. Any balance must be received 6 weeks prior to your arrival.
For direct bookings we accept direct bank transfer as deposit/payment.
Your booking is secure once we have received a completed booking form and deposit or full payment for late bookings. No reservation will be made until the completed booking form and deposit has been received. The deposit is non-refundable. As a result, we strongly advise you to take out holiday cancellation insurance.
When booking through a third-party site, e.g. Booking.com etc, the exact amount payable at booking will depend on the terms and conditions of the site.
Non-Payment of the Outstanding Balance
Failure to pay the outstanding balance within 5 working days of the due date, 6 weeks prior to your rental start date will result in your rental being suspended and the gite will be re-advertised. Should the gite be re-let and your balance subsequently received, your payment, minus the deposit will be refunded. We therefore recommend that you contact us as soon as possible if you have a problem getting the payment to us in time.
Cancellation by You
If you cancel your booking up to one week after making your reservation (as long as it more than 6 weeks prior to your rental start date and therefore not a late booking) we will refund your full deposit. If you cancel after one week but before 6 weeks before your rental start date, we will retain your full deposit, but no further charges will be made.
If you cancel less than 6 weeks prior to your rental start date after making full payment, we will retain the full payment.
Cancellation by Us
In the unlikely event that we have to cancel your stay then we will do the following:
1. Attempt to make alternative arrangements for you in similar accommodation near-by. In this case you will be refunded in full.
2. Attempt to arrange an alternative date for your stay. Should this be in a higher priced time there will be no additional charge, and should it be in a lower priced time will refund the difference.
3. If no alternative can be made, we will refund your payment and deposit in full.
Our rights include, but are not limited to
Refusing to accept any booking at our sole discretion.
Entering the accommodation at any reasonable time and for any reasonable cause. We will try to let you know if we need to do this.
Refusing entry to your friends/visitors.
Charging for non-trivial damage howsoever caused.
Claiming from you for any loss of future business as a result of damage resulting from your stay here, by you or your guests/visitors, howsoever this is caused.
Terminating the rental agreement immediately and without compensation or refund if:
You damage the accommodation, are excessively noisy or disturb others.
We reasonably suspect you are breaking the law.
You allow anyone extra to stay in the gite without our permission.
You do not comply with these full terms and conditions.
We shall not be liable for any death or injury or for damage to or loss to your personal property occurring whilst you rent Chateau Les Bernard Gite. Please ensure all your valuables are covered under your household insurance. Your vehicles and contents are left at your own risk.
In the event of circumstances beyond our reasonable control e.g. (but not limited to) fire, flood, exceptional weather conditions, loss of electricity/internet connection, disease outbreaks, industrial disputes etc. we shall not be liable for any resulting costs, losses or damages suffered by you (including the cost of securing alternative accommodation), nor for our failure to undertake our obligations to you. However, in appropriate cases, we will refund your payments to you.
You use our grounds and facilities at your own risk. You should expect to encounter some potential minor hazards such as uneven ground, mud, etc. We expect you to exercise caution around the swimming pool and to supervise any children using the swimming pool, Tennis Court or grounds. We cannot be held responsible for any injury to you. Please leave gates as you find them. Do not feed the animals (livestock or pets).
During your stay you are responsible for the keys to the gite and therefore you are responsible for ensuring all doors and windows are closed and locked when you are not in residence. We do not accept any responsibility for damage or loss to your possessions or property during your stay.
What is Included in the Price?
Rental of the gite for the time specified and for the number of people specified on the booking form to a maximum of 12 people.
Parking for 3 vehicles – please contact us if you wish to park an additional vehicle/trailer.
Up to 10 kW of electricity per day. Any amount above this will be charged at the current tariff.
One basket of Logs for off season bookings free (then we will sell you logs at €10 per day).
Cleaning of the Gite at the end of your stay
Bed linen and towels for the number of people booked, a tea towel and a bathmat.
Free Wifi – You may surf the net and use the internet to keep in touch with friends and family. Please do NOT use the internet for business purposes or excessive downloading. Internet speed and access are subject to provider availability and are offered as a free extra. We cannot be held responsible for the speed of the Internet or if no Internet is available during your stay. Do not attach or connect equipment to our internet or TV satellite system, nor any cables or data sockets, whether hardwired or wireless without our explicit prior permission.
Use of the grounds. Swimming pool, Tennis Court and BBQ
Arriving & Leaving
Our accommodation is available from 16.00 – 20.00 on your rental start date.
You MUST vacate the gite by 10.00 on the final day.
For short breaks arrival and departure dates can be arranged to suit you (within reason and subject to availability).
Changeover day is normally Saturday (outside high season, the start day can vary – please contact us to discuss dates).
The gite is for holiday use only – Neither you, nor any person allowed into the property by you, has the right to remain in the accommodation beyond the agreed departure date. You will be liable for any losses incurred as a result of delayed departure and will be charged 40 euros per hour delay in leaving the gite.
Your general responsibilities include, but are not limited to:
Ensuring only the number of people for whom the booking is made, stay in the gite.
Informing us in advance if you have any friends/visitors coming to the gite. You are responsible for your friends/visitors at all times when at the gite or in the grounds.
The gite cannot be used as a base for a party.
Ensuring that any friends/visitors at the gite comply fully with these terms and conditions.
Your friends/visitors are not permitted to use the gite facilities/grounds in any form whatsoever.
Reporting to us any breakages or missing items (you will not normally be charged for minor damage or breakages).
Keeping all furniture, fittings and effects in the same good condition as they were found.
Ensuring the BBQ is safely extinguished at the end of the evening and cleaned.
The gite and grounds and swimming pool area are all non-smoking areas.
Do not add any glass bottles/jars etc to the bin as the refuse collector will not take any bags containing glass. Unbroken glass can be added to the recycling bin and broken glass/crockery given to us for safe disposal.
Please do not feed any of our animals (dogs or cats). Our friendly dogs may bark when they hear visitors, or doors slamming or other loud noises.
Our cat and dog(s) are not allowed inside the gite.
Care and Cleaning of the Gite
We ask for a returnable security deposit of £/€300 to be paid with your final balance into our bank account. All deposits are returned by bank transfer within one week and following a positive inspection of the gite.
For guests booking through Booking.com the deposit is paid in cash in euros on arrival at the gite. This will be returned following a positive inspection of the gite prior to departure.
Cleaning the gite is included in the letting price (unless you have booked with booking.com). On departure, the gite should be left clean and tidy, in the same condition as on arrival, ready for the arrival of the next guests.
If required, we reserve the right to enforce a cleaning cost of €50, payable via deduction from your security deposit and in addition to the damages deposit. In order to avoid this cost the gite should still be left tidy; everything should be put away and the washing up done, all rubbish & food removed. Untidiness will be invoiced for the cost of cleaning.
We reserve the right to retain all or some of the security deposit should the gite be left excessively dirty or damaged. This includes deep cleaning of the swimming pool due to excessive use of sun cream.
Sun Cream Damage
Please DO NOT USE P20 SUNCREAM. This reacts with chlorine in the pool and indelibly stains fabrics. Showering with soap will remove the cream and protect our towels, bedding and your clothes. We will and have invoiced guests for damage caused to towels, bedding and pool furniture and excess filtering of the pool to remove P20 suncream. ALL damage so caused will be deducted from your security deposit.
Smoking (including e-cigarettes) is not permitted in the gite, in the grounds or around the swimming pool area. We reserve the right to charge an extra cleaning cost we deem the gite to have been damaged by smoke fumes. This damage may include, but is not restricted to, smells and odours, stains, marks or cigarette burns to floors, walls, ceilings or furniture and fittings.
We do not accept any pets at Chateau les Bernard Gite under any circumstances. We have guests who may have allergies to pets. If you ignore this and bring any pet you will have to secure pet boarding accommodation elsewhere and will not be permitted to bring the pet into the premises.
Should you have any complaints with regard to your stay at the gite you must inform us at the time of the complaint and without fail before you leave. This includes, although is not limited to, dissatisfaction with the gite and accidents to you or any in your party whilst at the gite. If you encounter any problems with the gite please let us know as soon as possible and allow us suitable time to rectify the problem. We cannot consider any complaint brought to our notice after you have left. We take no responsibility for the weather.
The European regulation No. 2016/679 of 27 April 2016, or General Data Protection Regulation (GDPR), came into force on 25 May 2018. Basically, this replaces the Data Protection Act. This is a European wide law and as such affects how we use and store information we receive from guests and enquirers. It covers all data, whether electronic or paper based.
What Information We Collect From You
When you make a booking with us, we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking.
How We Use the Information you Give Us
We use your email to communicate with you, to send you booking confirmation and answer any queries you email us, and to thank you after your visit and ask you for a review. We will also add details of how you can keep in touch with us on social media, should you wish to do this.
We will not use your telephone number unless we need to contact you urgently or if we cannot reach you by email.
We use Instagram and Facebook to market our gite and our own website. We never pass your details to any third party.
Access to your Information
You have the right to request a copy of the information we hold about you. If you would like a copy of this, please email us at: email@example.com
Right to be Forgotten
All customers have the right to ask us to remove their details from our records. However, this does not override the legislative requirements (e.g. the Fiche Identite Individuelle form – see below).
Legally, we ask guests to complete the French Fiche Identite Individuelle police aliens form, which we have to legally keep for 6 months from date of arrival. Only the local police can ask for the details on this form. This form and the information contained on it are then destroyed by us.
We are also required by law to keep financial records for 7 years, so guests cannot ask to be erased from these financial records.
If you book to stay direct with us and complete a booking form, then be assured that your details are kept secure on our system via password controlled entry and are not used for any other purpose or shared with any other person or business. We need your email address to send through booking forms, answer any queries you have regarding the property or to send you terms & conditions, booking confirmation etc. We will send you a follow up email after your stay to thank you for staying, asking you to leave a review or feedback and details of how to stay in contact with us. We don’t need explicit consent for this.
If you book via one of our booking partners, for example Booking.com, they have also to comply with GDPR regulations and have their own safeguards and policies.
Similarly, if you choose to follow us on social media (eg Facebook or Instagram), we don’t need consent as you have already accepted the terms & conditions on that platform. Again, we will not ask you for your email address in order to send you newsletters etc.
Notification of Data Breaches
The GDPR will require us to notify the Information Commissioner’s’ Office within 72 hours of first having become aware of the breach where that breach is likely to “result in a risk for the rights and freedoms of individuals”. For any breach, we are required to notify the customers “without undue delay” after first becoming aware of a data breach.